Shipping & Returns

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@farmhousebasins.com

Expedited Shipping:

Expedited shipping may be offered on some products. For inquiries regarding expedited shipping please email orders@farmhousebasins.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@farmhousebasins.com and we will process an insurance claim on your behalf.

Returns:

If you already received your product, you have 90 days from the day of delivery to contact us and request a return form (RMA) and follow the instructions. Once the return goods request has been submitted you shall receive a confirmation email within 24-48 hours. Check your inbox for a return confirmation email. Attached to the confirmation email you shall find your approved RMA (Return Merchandise Authorization) approval number and return shipping label. A return label will be provided for original orders that have shipped with Ground Services only. You will have 10 days to send out your return. A package can then be dropped off at your nearest UPS carrier store for the return shipment. A 10% restocking fee and return shipping cost applies for shipped returns.

NOTE: Products being returned must be complete in their original packaging, undamaged, and haven’t been installed or assembled in order to qualify for a return or exchange. Include all original packing materials, manuals, and accessories included with the product to avoid any denied returns. Please be certain that products are secure in their packaging and free from any moving components so damage does not occur while they are in transit back to our warehouse.

If the product is not returned in original packaging and non-salable condition, no refund will be given.

If you are simply having technical difficulties with your product and would like assistance in solving the issue so you can possibly keep your item please contact us so we can provide assistance.

Important
(1) Ground Shipping: Once you receive RMA confirmation email along with return shipping label you will have 10-Days to drop package at any UPS store for return shipping.

(2) Freight LTL Shipment: For return of Freight/LTL shipments customer is responsible for return shipping costs.

(3) Non-Returnable Products: There are a few items that can’t be returned (Non-Returnable):

  • Sale items
  • Bundled items at discounted rates
  • Items marked “Non-Returnable”
  • Items you have already assembled


(4) Refund: We will notify you via email once we have received and processed the returned product. Please allow 10 business days for processing. Refunds will be credited to the original purchasing credit card account number only. Your credit card company may take up to 10 days after processing to post the credit to your account. We are not responsible for fluctuations in the exchange rate or any additional credit card charges.